Quality and Standards

Quality and Standards

Care Quality Commission

Carers Trust Cambridgeshire, Peterborough, NOrfolk is registered with Care Quality Commission (CQC, which replaced CSCI, the Commission for Social Care Inspection).

The Care Quality Commission (CQC) inspects health and adult social care services in England to make sure that they provide safe, high-quality care. If a service needs to improve, CQC will take action to make sure this happens. Find out more at www.cqc.org.uk.

We are the leading local fully Care Quality Commission (CQC) compliant organisation providing homecare, respite and breaks specifically for family carers too.

See the Inspector’s report following their latest Inspection.

In Cambridgeshire and Peterborough the CQC rating below applies.

In Norfolk the CQC rating below applies.

Centre of Excellence

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Carers Trust nationally has awarded our organisation their Centre of Excellence quality award.

To achieve it we needed to demonstrate high quality across all aspects of our organisation, from its governance to the way that we engage with families and the support we deliver to them.

The award will help to position our organisation in the best possible way in a highly competitive sector and help us to develop and succeed in our aims. It should also give carers even greater confidence in the quality of service they can expect from us.

The Information Standard quality mark

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Carers Trust Cambridgeshire, Peterborough, Norfolk shall hold responsibility for the accuracy of the information they publish and neither the scheme operator nor the scheme owner shall have any responsibility whatsoever for costs losses or direct or indirect damages or costs arising from inaccuracy of information or omissions in information published on the website on behalf of Carers Trust Cambridgeshire, Peterborough, Norfolk.

User-generated information is excluded from the scope of certification: weblogs, forums and personal experience pages – except where personal experience pages have been produced through a systematic process of validation.

Click here to view The Information Standard website.

Annual Survey

Each year we also send a Quality of Service Questionnaire to our clients. This is an opportunity for family carers and people with care needs to tell us what they think of the service we provide and how we can improve the service for the future to ensure we maintain our high standards.

Read some of the comments people have made.

Ofsted

The Sunshine Club has to comply with guidelines outlined by Ofsted.

View The Sunshine Club’s latest OFSTED Inspection Report (Unique Reference Number EY342570).

Department of Health Information Governance Toolkit

We comply with the Department of Health Information Governance Toolkit. This assesses our performance against the law and best practice in relation to how we handle information. In particular it assesses our:

  • Information security
  • Confidentiality and data protection
  • Management structures and responsibilities (e.g. assigning responsibility for carrying out the IG assessment, providing staff training, etc.)

Find out more click here.

Page last modified: 14th November 2017

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What you said

  • I am glad to give my wife a break, I was getting on her nerves.

    Carers Group attendee