Privacy policy

Introduction

We, Carers Trust Cambridgeshire, Peterborough, Norfolk (Carers Trust CPN), are the ‘controllers’ of the information which we collect about you (‘personal data’). Being controllers of your personal data, we are responsible for how your data is processed. The word ‘process’ covers most things that can be done with personal data, including collection, storage, use and destruction of that data.

This notice explains why and how we process your data, and explains the rights you have around your data, including the right to access it, and to object to the way it is processed. Please see the section on ‘Your rights as a data subject’ for more information.

Carers Trust CPN is made up of West Anglia Crossroads Caring for Carers, and is known as Carers Trust Cambridgeshire, Peterborough, Norfolk.

We are a non-profit and our contact details are:

Address:        Carers Trust Cambridgeshire, Peterborough, Norfolk, Unit 4 Meadow Park, Meadow Lane, St Ives, PE27 4LG

Email:              hello@carerstrustcpn.org

Telephone:    01480 499090

Our Information Governance Lead is Helen De Spretter, who you can contact at the above address if you have any queries about this notice or anything related to data protection.

Personal data

‘Personal data’ is any information that relates to a living, identifiable person. This data can include your name, contact details, and other information we gather as part of our relationship with you.

It can include ‘special categories’ of data, which is information about a person’s race or ethnic origin, religious, political or other beliefs, physical or mental health, trade union membership, genetic or biometric data, sex life or sexual orientation. The collection and use of these types of data is subject to strict controls. Similarly, information about criminal convictions and offences is also limited in the way it can be processed.

We are committed to protecting your personal data, whether it is ‘special categories’ or not, and we only process data if we need to for a specific purpose, as explained below.

We collect your personal data mostly through our contact with you, and the data is usually provided by you, but in some instances we may receive data about you from other people/organisations.

Your data and how and why we process it

In general terms, we process your data in order to manage our relationship with you and we will only collect the information we need to provide you with our services.

Who we share your data with

For some processing purposes we share your data with third parties in accordance with contract and your wishes.

How we store your data

Your personal data is held in both hard copy and electronic formats.

Electronic data, including emails, is stored on our servers which are located in the UK on our software suppliers’ servers.

How long we keep your data

Information about how long we process your data for can be found in our Retention Policy.

Some retention periods are based on legal requirements while others take into account practical needs to keep the data.

Once the applicable retention period expires, unless we are legally required to keep the data longer, or there are important and justifiable reasons why we should keep it, we will securely delete the data.

Your rights as a data subject

As a data subject, you have the following rights in relation to your personal data processed by us:

  • To be informed about how your data is handled;
  • To gain access to your personal data;
  • To have errors or inaccuracies in your data changed;
  • To have your personal data erased, in limited circumstances;
  • To object to the processing of your personal data for marketing purposes or when the processing is based on the public interest or other legitimate interests;
  • To restrict the processing of your personal data, in limited circumstances;
  • To obtain a copy of some of your data in a commonly used electronic form, in limited circumstances;
  • Rights around how you are affected by any profiling or automated decisions.

Withdrawing consent

If we are relying on your consent to process your data, you may withdraw your consent at any time, by contact us or email consent@carerstrustcpn.org.

Complaints to the Information Commissioner

You have a right to complain to the Information Commissioner’s Office (ICO) about the way in which we process your personal data. You can make a complaint on the ICO’s website – www.ico.org.uk

Exercising your rights, queries and complaints

For more information on your rights, if you wish to exercise any right or for any queries your may have or if you wish to make a complaint, please contact our Information Governance Lead: Helen De Spretter, on 01480 499090 or email hello@carerstrustcpn.org

Using this website

Carers Trust CPN is committed to protecting your privacy and does not capture and store any personal information about individuals who access this website, except where:

  • users voluntarily choose to register with Carers Trust CPN; or
  • users make a donation to Carers Trust CPN; or
  • users contact Carers Trust CPNto provide email addresses, e.g. for newsletter or competition purposes.

No personal data obtained via the website is used for direct marketing, and we never disclose personal data to third parties for their direct marketing purposes.

Carers Trust CPN will use the information it collects about you to help it understand more about how the website is used and to enable it to send you electronic communications about Carers Trust CPN that may be of interest to you, including information regarding its work, current and future activities and specific appeals.

If you object to our using your personal data to send you information about our activities and appeals you can instruct us to cease doing so at any time by writing to or e-mailing the Website Manager at the address below.

Some anonymous data such as IP addresses, pages visited and time spent on the website is also collected. This information is used by Carers Trust CPN to compile traffic statistics to enhance its understanding of how visitors use the website and to help it improve this service.

When you use Carers Trust CPN secure online donation pages you are routed through to our online donations service providers, (it is clearly stated on the donation pages that this is the case) and the information you give (such as your credit card number and contact information) is provided only so that the transaction can take place. Carers Trust CPN also takes appropriate measures to ensure that any personal information provided is kept secure and only for so long as is necessary for the purposes for which it was provided.

No transmission of data over the Internet can be guaranteed to be 100% secure. Carers Trust CPN cannot ensure or warrant the security of any information you transmit to it and you do so at your own risk.

Links to other websites

This website contains links to enable you to visit other websites. Carers Trust CPN has no control over linked websites. Accordingly, Carers Trust CPN cannot be held responsible for the contents of any linked site or for the protection and privacy of any information or personal data which you provide whilst visiting any such site. Users should exercise caution and examine the privacy statement for the website in question before passing on any personal information.

Disclaimer

Carers Trust CPN makes every effort to ensure that the information contained within the pages of this website is accurate and up to date, but gives no warranty regarding its accuracy or completeness. Consequently, Carers Trust CPN accepts no liability for any losses or damages (whether direct, indirect, special, consequential or otherwise) arising out of errors or omissions contained in this website. No liability can be accepted in respect of losses or damages arising out of changes made to the content of this site by unauthorised third parties.

Cookies

Cookies are pieces of information stored by the browser on your hard drive when you visit a website and which allow an organisation to recognise the user when he or she next visits. Carers Trust Cambridgeshire does not send cookies from this website except to make it easier for users to enter the private areas of the website. Carers Trust Cambridgeshire offers users the opportunity to decline cookies.

Cookies cannot be used to determine the identity of any user. Most web browsers automatically accept cookies, but if you object to the use of cookies you may configure your browser so that it will not accept them. If you choose to do this some of the features on this website may not be available to you.